Customer Service

• Lease Applications: Tenant screening and approvals prior to move in.

• Work Order Requests: Handle and process all tenant repair and emergency work orders.

• Call Center: Handle tenant inquiries and requests with a 24 hours customer call center. Every call made by tenants logged and work order issued or sent to property manager for resolution. English and Spanish speaking agents ready to help customers with account balances, work orders and emergencies.

• Communication: Email is the primary means of contact; however, board members will have direct contact with assigned property manager via cell. Emails and phone calls to be returned either same day or within 24 hours.

• Online Access: Board/Tenant/Vendor access through secured and user-friendly portals. Real-time access to account balances, violations, notices documents and forms.