Customer Service

• Process HOA Resale/Lease Applications: Process orders for delivery of HOA Approvals, community association resale and lender documents.

• Process Architectural Modification Requests: Handle and process all architectural modification applications by owners as instructed by the board or architectural committee.

• Exceptional Customer Service: Handle owner inquiries and requests with a 24 hours customer call center. Every call made by owners or tenants logged and work order issued if needed or sent to property manager for resolution. English and Spanish speaking agents ready to help customers with account balances, work orders and emergencies.

• Communicate with board weekly with status updates: Communication is key between property manager and board members. Email is the primary means of contact; however, board members will have direct contact with assigned property manager via cell. Emails and phone calls to be returned either same day or within 24 hours.

• Online Access: Board/Owner/Tenant/Vendor access through secured and user-friendly portals. Real-time access to owner account balances, violations, and association documents and forms.